Privacy Policy

1. Information We Collect

a. Personal Information

• Name, email address, phone number
• Profile photo (optional)
• Government-issued ID (if required for verification)
• Location data (when enabled or required for location-based listings)

b. Listing & Transaction Data

• Item listings and descriptions
• Rental or sale history
• Payment records and chat history with other users

c. Device & Usage Information

• IP address
• Browser type and device type
• Access times and pages viewed
• Cookies and tracking data (see Section 6)

2. How We Use Your Information

• Create and manage your account
• Facilitate listings, rentals, and purchases
• Process payments securely
• Enable communication between users
• Prevent fraud or unauthorized activity
• Improve the platform experience and support
• Show relevant ads or featured listings (only on-platform)

We do not sell or rent your personal data to third parties.

3. Sharing Your Information

We may share limited personal data with:

• Other users (when necessary to complete a rental or sale)
• Payment processors and logistics partners (where applicable)
• Law enforcement or regulators (only when required by law)
• Service providers who help us operate the platform (under strict confidentiality)

We will never share your contact details without your consent, except where legally required.

4. Data Security

• Encrypted data transmission (HTTPS)
• Secure payment gateways
• Access controls and audit logs

Despite our efforts, no system is 100% secure. Use strong passwords and be cautious when interacting with other users.

5. Your Rights & Choices

• Access or update your personal information
• Request deletion of your account
• Withdraw consent for marketing messages
• Opt out of location tracking (by changing your device settings)

To exercise any of these rights, contact privacy@lendora.ng.

6. Cookies & Tracking

• Keep you logged in
• Remember your preferences
• Analyze traffic and platform usage

You can disable cookies via your browser settings, but parts of the platform may not function properly.

7. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes or enforce our Terms

Once no longer needed, your data is securely deleted or anonymized.

8. Children’s Privacy

Lendora.ng is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify users through the platform or via email. Continued use of the platform means you accept the updated terms.